Terms of service

TERMS OF SERVICE
Last updated: 26 October 2026

1. About Titan Cricket
This website is operated by Titan Cricket Ltd, trading as Titan Cricket, a company registered in England and Wales under company number 15019993. Our registered office is 2 Station Road, Skelmanthorpe, Huddersfield, HD8 9AU, United Kingdom. Our VAT registration number is GB448364861.
Contact us at info@titan-cricket.com or on 01484 792066.
These terms apply to purchases through our website and use of our online services. Our Return and Refund Policy, Shipping Policy and Privacy Policy provide further information. Nothing in these terms removes or restricts your statutory rights.
We welcome orders from individuals, cricket clubs, schools and other organisations. When ordering for an organisation, you must have authority to do so. Consumer rights described below apply where you are acting as a consumer under applicable law. We will agree any separate business supply terms before an order is accepted.

2. Products and descriptions
We aim to describe and photograph our products accurately. Screen settings can affect how colours appear. English willow is a natural material, so grain, colouring and other natural characteristics vary between bats. These variations do not excuse a product that is faulty, unsuitable for an agreed purpose or not as described.
Where a product listing expressly states that grip or sticker designs may vary, this applies only to those stated design details. We will seek your agreement before making a material substitution or changing an agreed specification.
Please use our size guides and contact us if you need advice before ordering. Follow the preparation, care and intended-use instructions supplied with the product. Protective equipment cannot eliminate all risk of injury.
We may update listings for future purchases. Updates do not retrospectively change the description or specification agreed for an accepted order.

3. Orders and payment
Please check the products, sizes, batting hand, delivery details and any custom specifications before submitting your order. You must be authorised to use the payment method provided.
An order acknowledgement confirms that we have received your order. Unless we expressly confirm acceptance earlier, we accept your order when we send a dispatch confirmation. For bespoke goods or repair services, acceptance occurs when we expressly confirm that we accept the agreed specification or work. Taking payment alone does not constitute acceptance.
If we cannot accept an order, for example because an item is unavailable or there is a pricing error, we will tell you and promptly refund any payment taken for the unaccepted items. We will not substitute products or charge a higher price without your agreement.
Contact us promptly if you need to change or cancel an order. Our acceptance or dispatch of an order does not remove any cancellation rights you have under law.

4. Prices and VAT
Prices are shown in pounds sterling and include applicable UK VAT. Delivery charges are explained before you place your order, and the total payable is shown at checkout. Any optional extras require your agreement.
Prices and promotions may change for future orders. Changes do not alter the price of an accepted order unless you agree to a change. If we discover a pricing error, we will contact you to explain it and discuss your options before proceeding.
Where a promotion has additional conditions, these will be made available before purchase and will not reduce your statutory rights.

5. Delivery, collection and pre-orders
Available delivery destinations, charges and collection arrangements are shown at checkout and in our Shipping Policy. Delivery estimates are estimates unless we expressly agree a guaranteed date. We remain responsible for fulfilling our delivery obligations.
Unless a different delivery period has been agreed, consumer goods will be delivered without undue delay and within 30 days of the contract. If an agreed delivery deadline is missed, you retain your legal rights, including cancellation where the law allows.
Pre-order and bespoke product listings will state the expected delivery or production timescale. A pre-order delivery period extending beyond 30 days must be agreed before the contract is made. We will tell you about significant delays and discuss the revised date and your cancellation or refund rights. An estimated date does not allow us to delay delivery indefinitely.
For consumer orders using a carrier offered or arranged by us, goods remain at our risk until you, or a person you nominate, receive them. If you independently appoint a carrier that we did not offer, the legal rules on transfer of risk may differ. If a parcel is missing or damaged, contact us so that we can investigate and put matters right.
For collection orders, wait for confirmation that your order is ready before travelling.

6. Consumer cancellation and returns
For most goods ordered online, consumers may cancel without giving a reason from the time the order is placed until 14 days after the day the goods are received. Where goods from one order are delivered separately, this period runs from the day after the last item is received. Any more generous window or weekend/holiday extension shown in our published Return and Refund Policy also applies.
To cancel, send a clear statement to info@titan-cricket.com, write to our registered office, or use any cancellation method offered on our website. You may use the cancellation form below, but it is optional. Contacting us for return instructions helps us arrange the return; you do not need our permission to exercise a statutory cancellation right.
You must send the goods back within 14 days after notifying us of cancellation, unless we agree to collect them. Please contact us for the appropriate parcel return address. For a change-of-mind return, you pay the direct return postage cost, as disclosed before purchase. We do not charge a restocking fee.
You may inspect goods as you reasonably would in a shop. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Original packaging and tags are helpful, but their absence does not automatically remove your statutory cancellation rights. Pack returns securely.
For a whole-order statutory cancellation, we refund the goods price and the cost of our least expensive standard delivery option. Any additional amount paid for premium delivery need not be refunded. We refund without undue delay and no later than 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier. Where no goods have been supplied, we refund within 14 days of being informed of cancellation. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.
Our Return and Refund Policy explains the return arrangements and any additional voluntary benefits. Statutory rights take priority if policy wording conflicts with them. Sale and clearance goods retain the same statutory rights as full-price goods.

7. Bespoke and personalised products
The statutory change-of-mind cancellation right does not apply to goods genuinely made to your specifications or clearly personalised for you. These may include cricket bats individually made to an agreed bespoke specification, bats engraved with a personal name or message, and cricket balls bearing a badge or design supplied for your order. We will identify the applicable exception on the product listing or in the order agreement before purchase.
Choosing an ordinary stock size, weight, colour or sticker option does not by itself make a stock item bespoke. A final-sale label does not create a legal exception where none applies.
Please check your bespoke specifications carefully. If you request a change or cancellation, contact us promptly; we will explain what, if anything, we can agree before proceeding. We do not promise a voluntary change-of-mind cancellation right for goods covered by this exception.
These exceptions do not affect your rights if goods are faulty, not as described or do not match the specification we agreed. Contact us directly about such issues even if an automated return request is unavailable.
For genuinely sealed goods unsuitable for return for health or hygiene reasons, the statutory change-of-mind right may be lost if the hygiene seal is broken after delivery. This exception applies only where the legal conditions are met and is disclosed before purchase; it is not a blanket exclusion for protective equipment or clothing.

8. Faulty goods and warranties
Goods supplied to consumers must be of satisfactory quality, fit for any particular purpose agreed with us and as described. Applicable remedies can include rejection and refund, repair, replacement or a price reduction. A consumer will normally have a 30-day short-term right to reject faulty goods, subject to the statutory rules. Further rights can apply after that period.
Please contact us with your order details and a description of the problem; photographs can help if available. We will arrange an appropriate remedy and bear reasonable return costs where legally required. Your rights are not lost simply because a problem was not reported immediately.
Any commercial warranty is additional to your statutory rights. Its stated duration does not set a deadline for every statutory claim. Normal wear, accidental damage or misuse does not by itself establish a manufacturing defect, but we will assess the circumstances and any applicable legal rights fairly.

9. Bat repairs and other services
We will agree the scope, price and expected timescale of repair, rehandling, weight reduction, knocking-in or other work before starting. If we identify a need for additional work or a material change to the agreed price or scope, we will seek your agreement first.
Services will be carried out with reasonable care and skill. The age, condition and previous use of a bat may affect what a repair can achieve; we will explain relevant limitations before you agree to the work. This does not exclude responsibility for poor workmanship or damage for which we are legally responsible.
Consumers entering a service contract online, by phone or otherwise at a distance generally have 14 days from making the contract to cancel. If you want work to begin during that period, we will obtain your express request. Where the required information and request have been provided, a cancellation after work starts may require a proportionate payment for work actually supplied up to cancellation. You lose the statutory change-of-mind cancellation right after full performance only if you expressly requested early performance and acknowledged beforehand that full performance would end that right. We will obtain that request and acknowledgement separately; accepting these terms alone does not provide them.
For problems with a service, contact us so that we can provide the remedies required by law, which may include repeat performance or a price reduction.

10. Website, accounts and intellectual property
Provide accurate order and contact details and keep any account password secure. If you suspect unauthorised use of your account, contact us promptly. People under 18 should involve a parent or guardian when placing orders.
Our website content, branding, photographs and designs belong to us or their respective rights holders. You may browse the site, use it for legitimate individual or organisational purchases, and save or print information about your purchases. You must not misuse the website, distribute malware, attempt unauthorised access or reproduce protected content commercially without permission or another lawful basis.
Our store is hosted on Shopify. Your purchase contract is with Titan Cricket Ltd. Our Privacy Policy explains how personal information is used, including through Shopify and relevant service providers. Using our website does not itself constitute consent to optional marketing.
Links to external websites are provided for convenience. We do not control those websites. This does not remove our responsibilities for the products, services or checkout tools we supply as part of your purchase.
If you submit a review for publication, you retain ownership of it and permit us to display it and reproduce it to promote our products, subject to applicable law and your privacy rights. We will not edit a review in a way that changes its meaning or misrepresent customer feedback.

11. Our responsibility
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was contemplated by both parties when the contract was made.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot legally be excluded or limited.
If an event beyond our reasonable control affects an order, we will contact you, take reasonable steps to reduce the effects and explain your available options. This does not remove your statutory delivery, cancellation, refund or other rights.

12. Complaints, changes and governing law
Please send complaints to info@titan-cricket.com or our registered office, including your order details and the outcome you are seeking. We will investigate and respond fairly.
The terms in force when your contract is made apply to that contract. Later updates apply to future contracts and do not retrospectively remove agreed rights. If a term is found unenforceable, the remaining terms continue to apply where legally possible.
These terms are governed by the law of England and Wales. Consumers retain the protection of mandatory laws applicable where they live. Claims may be brought in the courts of England and Wales or in other courts where applicable consumer law gives the consumer that right.

OPTIONAL CONSUMER CANCELLATION FORM
Complete and send this form only if you wish to cancel a contract covered by a cancellation right. You may instead send any other clear cancellation statement.
To: Titan Cricket Ltd, 2 Station Road, Skelmanthorpe, Huddersfield, HD8 9AU, United Kingdom; info@titan-cricket.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service:
Description:
Order number (if available):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
Delete wording as appropriate.